Can parents see other families' information?
No. A parent only ever sees their own family, their own child's feed and invoices, and nothing about your operations or other children.
No. A parent only ever sees their own family. That boundary is absolute and enforced on the server:
- The feed shows only their own child's photos, meals, naps, and notes.
- Invoices and billing are their family's only.
- Messages are private threads between their family and your staff.
- Incidents are only ever their own child's.
- They see nothing of your operations: no reports, no staff surfaces, no other families' anything.
So when a parent asks "will other parents see this?", the answer for anything family-specific is no. The only things every parent sees are the things you deliberately send to everyone: announcements, newsletters, and shared calendar events.
Related: What parents see in the app, Announcement, newsletter, message, or feed?.
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Can a staff member also be a parent here?
Yes, with one email and one login. Add both profiles and they switch between the staff view and the parent view inside the app.
Can parents sign up for their own account?
No. You add each parent to their family and send them an invitation. That is why "tell them to sign up" never works.
Can two parents share one email address?
No. Each adult gets their own email, login, and pickup code. A family member without email can use a pickup code instead of an account.
Do parents pay anything to use the app?
The app is free for parents. The only cost anywhere is a small convenience fee when a parent chooses to pay tuition online.
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