Does a refund reopen a paid invoice?
No. The invoice stays Paid and the refund is recorded on the payment. If the family owes that money again, raise a new invoice.
No. A refund, full or partial, is recorded on the payment, and the invoice itself stays Paid. It does not flip back to Sent or Past due, and its balance does not reopen.
That surprises people the first time, so here is the practical rule: if the family now owes you that money again, raise a new invoice for it. Do not wait for the old one to come back to life; it will not.
A few related facts:
- Refunds are owner-only. A center admin who tries gets a permission error.
- Online refunds land back on the family's original card in about 5 to 10 business days (1 to 2 for bank payments). NestliCare does not notify the parent; their bank statement shows the credit.
- The family statement still nets everything correctly: the payment shows as refunded even though the invoice shows paid.
Related: Issue a refund, Create and send an invoice.
Related articles
Will a voided invoice come back?
No. Auto-generation never recreates a voided invoice for the same period. If you still need to bill that period, create the invoice manually.
Can auto-invoicing double-bill a family?
Not on its own, but mixing manual invoices with auto-generation can. The generator only checks its own invoices, not ones you created by hand.
How do I skip one family's invoice this cycle?
Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched.
Why didn't invoices generate this morning?
The usual reasons in order, when to expect the run (from 9 AM your time, on the right day), and where to see exactly what the next run will do.
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