Does a refund reopen a paid invoice?
Yes. A partial refund leaves the invoice partly paid and a full refund puts it back to unpaid. Auto-pay won't charge it again; void it if nothing is owed.
Yes. A refund reopens the invoice for the amount you gave back:
- Partial refund: the invoice becomes Partially paid, with the refunded amount owing again.
- Full refund: the invoice goes back to Unpaid for the full amount.
Auto-pay never charges a refunded invoice again on its own. So decide what the family should owe:
- They owe it again (you refunded the wrong card, for example): leave the invoice open. The family pays it the usual way.
- Nothing is owed: after a full refund, open the invoice and click Void Invoice. Void Invoice isn't offered on a partly paid invoice, so after a partial refund give the family a credit for the reopened amount and click Apply $… credit on the invoice.
A few related facts:
- Refunds are a super admin action, online or recorded by hand.
- The family is told about the refund with a push notification, an in-app notice, and an email.
- Online refunds usually land back on the family's original card or bank account in about 5 to 10 business days.
Full guide: Issue a refund. Related: Can I delete an invoice?.
Related articles
Can I delete an invoice?
No. Invoices are never deleted, only voided. A voided invoice stays in your records struck through and stops counting as owed. Paid invoices are refunded instead.
Will a voided invoice come back?
No. Auto-generation never recreates a voided invoice for the same period. If you still need to bill that period, create the invoice manually.
Can auto-invoicing double-bill a family?
Not on its own. Mixing manual invoices with auto-generation used to, so a family you already billed by hand now gets the automatic invoice as a draft, and the first run after you turn it on is never sent.
How do I skip one family's invoice this cycle?
Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched.
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