How do I close my account or delete my organization?

There are no cancellation fees, no notice periods, and nothing to cancel, because there is no subscription. Stopping is as simple as no longer logging in. Deleting is a separate, deliberate step, described below.

Closing an organization (owners)

1. Export first. Download the reports, invoices, and payment history you want to keep, or ask us for a complete copy. See How do I get my data out?.
2. Email [email protected] from the owner's email address and ask us to delete the organization. We confirm it is really you before anything happens.
3. Deletion completes within 90 days. Records leave our production systems within that window, then backup copies expire on their rolling schedule (about 31 days). Payment records we are legally required to keep for the processor are retained as the law requires.

If you simply stop using NestliCare without asking for deletion, your records stay where they are so you can export later or come back. Nothing is charged either way.

Only the owner can request organization deletion. A center admin or teacher who wants to leave should have their own account deactivated instead; see Deactivate a staff member.

Parents: delete your account

In the app, open your profile and choose Delete Account. You can also email [email protected].

Because attendance, incident, and billing records are ones your daycare is required by licensing to keep, the request goes to your daycare's administrator for review. The administrator is reminded after 7 and 21 days, and if nobody acts the request is approved automatically at 30 days.

When it is approved:

• Your login is disabled and your device is signed out.
• Your name, contact details, and profile photo are removed, and saved payment methods are deleted.
• Attendance, incident, and billing history stay with the daycare, no longer linked to you.

Before deleting, use Download my data in the same screen to get a copy of everything NestliCare holds about you.

If you believe your daycare wrongly refused a request, email us and we will work with both of you.

Teachers and staff: delete your account

The same Delete Account option is in the staff profile in the app. Your daycare's administrator reviews it, with the same 7, 21, and 30-day clock. Your login and personal details are removed; timesheets and other work records stay with the organization for its payroll and licensing files.

What an owner sees

Deletion requests from parents and staff appear under Settings in the web dashboard, and the administrator is notified. Approve, or decline with a reason if the person still has an active enrollment or an unpaid balance. Offboarding a whole family is a different flow, covered in Offboard a family and What happens when I archive a family?.

Related: Security and privacy, Is NestliCare really free?.