Announcement or newsletter, which should I send?
Short and urgent for everyone is an announcement. A formatted multi-topic update is a newsletter. One family is always a message.
Two questions decide it: who needs to see it, and how formal is it?
- Short, timely, for every parent ("Closed Friday for snow", "Picture day Tuesday"): an announcement. Parents see it in the app and get a notification.
- Longer, formatted, multiple topics (the monthly roundup, curriculum themes, a welcome letter): a newsletter. It supports sections, headings, and photos, and goes out as a proper email as well as showing in the app. Rule of thumb: if it has a subject line and more than one topic, it is a newsletter.
- For one family: neither. That is a message, a private thread. Never use an announcement for something meant for one household.
- A child's moment-to-moment day: the feed, which teachers fill as the day happens. You never "send" it.
Related: Announcement, newsletter, message, or feed?, Post an announcement, Send a newsletter.
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A parent replied to my email. Where is it?
Replies to an Email family message come back into NestliCare, under the bell, in the family's History tab, and on Sent emails. Answer there to keep the record.
An employer is paying a family's tuition. How do I bill them?
Add the employer as an agency with automatic statements, then give the child a full-tuition award. The employer gets emailed invoices only, and nothing else about the child.
Can a staff member also be a parent here?
Yes, with one email and one login. Add both profiles and they switch between the staff view and the parent view inside the app.
Can I add my own activity types or change the emojis?
Yes. Settings, Operations, Activity tiles lets you add tiles with your own name and emoji, reorder them, and hide built-in tiles you never use.
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